Software that thinks for itself

We help you increase your business efficiency and dependability.

Seratec develops and delivers a new breed of low cost workflow based software solutions with exceptionally robust mobile capabilities. Solutions include help desk, field service, field sales, project management, inspection recording, intranets &, knowledge management.. Seratec solutions incorporate high levels of automation, programmed escalations, smart SLA management, multi-warehouse & multi-vehicle inventory management and smart business automation. Seratec are the field service software experts.

These innovative solutions ensure that the flow of work and tasks within your organisation are handled in the most efficient and reliable way, so that  you can optimise your staff numbers and service quality. You can empower your whole organisation, from field service through to office workers and your customers and stakeholders.

We have all heard of methodologies such as Balanced scorecard, Six Sigma, Prince and  ISO 9000. Within the IT arena you will hear about ITIL and MOF. Well, the great news is that our solutions embrace not one, but all of these methodologies, in one neat package. And to make it even better, we have found a way to make it so incredibly easy you will be amazed. Yes, you can have excellent compliance and yet have excellent productivity and no complexity, at long last

While most companies have tried to embrace quality processes, their systems have let them down. This no longer needs to be the case. Our cost effective technology enables you to leverage your quality processes and maximise the outcomes of reliable methodologies.

Best of all, you can eliminate the islands of information within your business. You no longer need separate systems to handle each of the different parts of your business. Everyone can be on one consolidated purpose designed solution. Doesn't that make good sense?

Why not call us and see it for yourself why our new technology field service software is the worlds best.

How to get real results in business performance enhancement

Seratec delivers effective tools that directly & measurably improve staff and business performance, with automated exception reporting and benchmark management. That's why you'll find Seratec solutions are outstanding.

The purpose of our software is to deliver;

• Increased labour efficiency by the smart automation of tasks

• Increase the reliability of outcomes from any business process

• Eliminate time waste from performing predictable and repetitive tasks

• Automate Workflow processes to ensure processes and procedures are followed

• Make compliance and measurement of work against service standards easy

• Prioritisation and escalation to ensure the right person does their job on time

• Escalation to ensure managers are guarantee notification about work overlooked

• Integrate knowledge systems to speed up task completion and skill sharing

• Smart search technology to find valuable information instantly

• Simplify management oversight of staff and simplify staff appraisals

• Provide fully auditable trails of all work done, who, where, when and why

Who needs Seratec software?

• Any organisation looking to reduce their labour costs or maximise productivity

• Absolutely any size organisation, small, medium, large or multi-national

  • from a two person operation

  • to the largest corporation in the world

  • totally scalable

• Business looking to achieve or comply with standards or quality accreditation

• Any group of employees needing to better manage their tasks or to-do lists

• People needing to assign tasks to local or non local people

• Anyone needing to solve issues for customers or external parties

• Any person or group performing multiple large numbers of tasks (of any kind)

• Any work team where knowledge sharing would be of benefit

• Anyone regularly needing to find documents or information within documents

• All manner of departments including;

  • Management team

  • Company Directors

  • A call centre

  • Help desk

  • Job dispatch

  • Service group

  • Field Service

    - Plumbers

    - Electricians

    - Air Conditioning

    - Meter repairs

    - Pump sales & service

    - Traffic light service

    - Pest control

    - ... and many more

  • Maintenance team

  • Sales team

  • Sales support team

  • Merchandising team

  • Asset Management

  • Accounts department

  • Complaints management

  • Production department

  • Engineering team

  • Design person or team

  • Marketing person or team

  • Stores and Warehousing

  • Logistics & transport

  • Human resources / OH&S

  • Payroll department

Seratec systems deliver the results to every staff member in or out of the office, every customer, alliance partner, trading partner, reseller, supplier, shareholder and every stakeholder.

Call now for a free, no obligation demonstration

Why not put Seratec to the test. You have absolutely nothing to loose from taking the opportunity to have a free no obligation discussion and demonstration of our field service software.

Call 1300 851 866

• What are the main problem with ordinary software systems

• Why is Seratec software better

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